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 Customer Service    
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 Safe & secure  shopping  
 Redeeming gift certificates  
 Return policy  
 Repairs  

 

 

 
 Safe and secure shopping:
Your order is just a click away in our totally safe and secure shopping environment.  We're completely up to regs for all Visa, MasterCard, American Express and PayPal transactions.

Once you click on a icon, you'll be whisked away to a shopping cart for processing.  It's a totally safe and secure shopping environment.  We're even certified by Security Metrics, an ongoing security audit system (click on the Security Metrics icon to see our certificate).

We accept Visa, MasterCard, American Express, PayPal, money orders and checks.

Once payment has cleared, we will ship your items by First Class USPS.  If you are in a hurry, we also offer Priority Mail, FedEx or UPS shipments.  We insure shipments and are able to track them through Delivery Confirmation on orders exceeding $250.

Please click here to find out more about Free Shipping.

 Ordering and Redeeming Gift Certificatestes:

When redeeming an on u gift certificate, please type your gift certificate number where the Shopping Cart requests your "Promo Code".  It's just after the sign in phase of Check Out.

For details on purchasing gift certificates, please click hereFor details on redeeming on u rewards gift certificates, click here.

 Return Policy:
If you are not pleased with your purchase, simply contact us by email or phone within 15 days of delivery for merchandise exchange or account credit.  Custom designed items are not returnable.

We will acknowledge your return request within 3 days by email or by phone..
 
You must ship the item back to us within 3 days of the acknowledgement.

The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured (if available) for its purchase price, and must be received in the same condition as when it was shipped to you with the on u tags and identifying marks intact.

We recommend you use delivery tracking and get a delivery receipt.

The buyer pays for return shipping and insurance.

 
 Repairs:
Because of the nature of vintage findings, there is a chance that a bead will crack, peel or chip.  This is considered normal wear and tear.  Continual wear, or getting the item wet, may cause it to stretch or shred.  Excessive amounts of perfumes. body oils, hair spray and other toxic carcinogens will cause your on u jewelry to lose color and lustre; it may also accelerate peeling  and will likely cause your item of jewelry to disintegrate.  We're sorry to say that we can not  fix, or replace, items  that deteriorate because of these circumstances.

If your on u necklace or bracelet is in need of repair, we will be happy to take a look at it to see if it is fixable.  If it is, there will be a small charge for the repair.  We will advise you on costs before any repairs will be made.  Repairs may take up to 4 weeks. 

Please be certain to wrap your item securely and ship it in a padded envelope or box.  It is recommended that you insure your item for its original value and that you use delivery confirmation.  We are not responsible for lost items due to negligent wrapping.

If you have a special request or can't find something, please contact us by e-mail or by phone...we're happy to help.

Thank you!

Donna

804-615-1198

donna@onujewelry.com

 

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804.288.1587

onujewelry.com - Handcrafted beaded jewelry by Donna Silvestri, On U Jewelry, Richmond, VA
info@onujewelry.com
6802 Patterson Avenue
Richmond, VA  23226
Phone: 804.288.1587

Eco chic handcrafted beaded jewelry by Donna Silvestri, On U Jewelry
 
® on u is a registered trademark.