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on this page: |
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Safe & secure shopping |
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Redeeming gift
certificates |
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Return policy |
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Repairs |
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Safe
and secure shopping: |
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Your order is just a click
away in our totally safe and secure shopping
environment. We're completely up to regs for all Visa, MasterCard,
American Express and PayPal transactions.
Once you click on a
 icon, you'll be whisked away to a
shopping cart for
processing. It's a totally safe and secure shopping environment.
We're even certified by Security Metrics, an ongoing security audit system
(click on the Security Metrics icon to see our
certificate).
We accept Visa,
MasterCard, American Express, PayPal, money orders and checks.
Once payment has
cleared, we will ship your items by First Class USPS. If you
are in a hurry, we also offer Priority Mail, FedEx or UPS shipments. We
insure shipments and are able to track them through Delivery
Confirmation on orders exceeding $250.
Please click
here
to find out more about
Free Shipping.
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Ordering and Redeeming Gift Certificatestes: |
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When redeeming an on u gift certificate, please type your gift certificate number where the
Shopping Cart requests your "Promo Code". It's just after
the sign in phase of Check Out.
For details on
purchasing gift certificates, please click
here.
For details on redeeming on u rewards gift certificates, click
here. |
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Return
Policy: |
If you are not pleased
with your purchase, simply contact us by email or phone within 15 days
of delivery for merchandise exchange or account credit. Custom
designed items are not returnable.
We will acknowledge your return request within 3 days by email or by
phone..
You must ship the item back to us within 3 days of the
acknowledgement.
The item must be returned via the original carrier (unless agreed
otherwise in writing), in its original packaging, insured (if
available) for its purchase price, and must be received in the same
condition as when it was shipped to you with the on u tags and
identifying marks intact.
We recommend you use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance.
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Repairs: |
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Because of the nature of
vintage findings, there is a chance that a bead will crack, peel or
chip. This is considered normal wear and tear. Continual
wear, or getting the item wet, may cause it to stretch or shred.
Excessive amounts of perfumes. body oils, hair spray and other toxic
carcinogens will cause your on u jewelry to lose color and lustre; it
may also accelerate peeling and will likely cause your item of
jewelry to disintegrate. We're sorry to say that we can not
fix, or replace, items that deteriorate because of these
circumstances. If your on u necklace
or bracelet is in need of repair, we will be happy to take a look at
it to see if it is fixable. If it is, there will be a small charge for
the repair. We will advise you on costs before any repairs will
be made. Repairs may take up to 4 weeks.
Please be certain to
wrap your item securely and ship it in a padded envelope or box.
It is recommended that you insure your item for its original value and
that you use delivery confirmation. We are not responsible for
lost items due to negligent wrapping. |
If you have a special
request or can't find something, please contact us by e-mail or by
phone...we're happy to help.
Thank you!
Donna
804-615-1198
donna@onujewelry.com
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